1. How much does the service cost?

Our ISP Startup Package has a one-time start-up fee of $250 dollars. This fee provides the ISP with full access to all existing and future Elevation Networks sites.

Monthly fees are charged on a per PPP account basis. Monthly charges range from $7.50 to $4.50 per month for single channel analog or a 64K ISDN account. ISDN 2(b) channel accounts, 128K, and shotgun dual analog accounts range between $19.00 and $14.00 per month.

2. Do I need any equipment?

No equipment is needed to join our Virtual ISP program, our ISP startup package gives you all the needed services without the need for equipment on your side.

3. When do I pay for my accounts?

All monthly usage invoices are paid by the customer by one of two methods. The first method is our Enduser Billing Service where we can charge your endusers CC's on a monthly basis and send you out a check minus our fees. This is also a great service that can be setup within 2 weeks and requires merchant approval. The second method is deposits placed on your account. All accounts will need to be prepaid at our wholesale rates and you then do the collecting for the enduser account fees yourself.

4. Who owns the accounts?

Your customers, and their accounts, are owned by you. We do not make any claim to the ownership or control over an account. You are free to move accounts between our service and someone else's service without restriction.

5. How does email work?

Remember, if you are connected to the internet, anywhere, you can check email anywhere as well. You don't have to be connected to your own network to check email in your network. Email settings for your users will be no different regardless if they are connected to the internet through a Elevation Networks location or your own modem pool.

6. Whose DNS is used for the dial-up User?

All sites deploy equipment that provides "server assigned DNS", "server assigned gateway", and "dynamic IP assignment". This means the standard PPP dialer you issue to your clients can connect to any site without making any changes to their settings. The DNS settings will be passed to the dial-up user's software automatically. If your user does not have dial-up software that can receive automatic DNS information, then you should provide them with your DNS information upon set-up.

7. How do I create an account for my customer?

Available in the Backroom we have put together an account management system. It is a form driven web interface used to activate, modify, and delete accounts. The account manager runs every minute and processes the accounts you submitted.

8. How do my customers dial-up usernames look?

Dialup Usernames by default run in the format of your username + @realmname where the realmname would be of your choosing (this is all part of your setup fee). Note: This type of username does not effect a customers email address at all. Email will always be in the format of user@yourdomain.com. This only affects the username the sets in dialup networking to logon to the Internet.

9. Is service unlimited?

We offer as many networks as possible so that we can service most of the USA. All service that we sell is "Unlimited", however depending on the contract that you sign with Elevation your user base as a whole needs to be at or lower than a aggrigate total. This means that if you have several customers using excessive amounts of service your overall aggrigate will be affected.